We know from time to time you may have questions on your order.
Here are the answers to our most asked questions. For answers to other questions you may have please click on the links in the column to the left!
WHERE IS MY ORDER?
- You should have received a confirmation email when you placed your order and another email with a tracking link when your order was shipped. Simply click on the tracking link and you will be automatically redirected to the tracking information.
- If it has been more than 3 days since you placed your order and you haven’t received an email from us, check your spam folder to see if the email ended up there. If you can’t find your tracking email, contact our friendly customer support team at firstname.lastname@example.org, or through chat on our home page and we would be more than happy to assist you.
Too big? Too Small? Don’t like the color? Your cat doesn’t like it? We are here to help! We made our exchange policy super easy! Within 40 days of your original order date, if you need a different size, color or style, please email us at email@example.com or chat with us during regular chat hours. Include your original order number, email address, or name on the order as well as the details of the item(s) you wish to exchange. We will have your item reprinted and shipped to you as quickly as possible.
RECEIVED A DAMAGED ITEM?
We are sorry to hear you may have experienced an issue with an item you order!
We will gladly issue you a replacement item or issue a refund back to your original form of payment within 40 business days from when you received this item for any of the following reasons:
- You receive an incorrect item
- Your order contains damaged product(s)
- Your order has a printing mistake
- Part of your order is missing from the package
- You do not receive your order but it has been marked as delivered by USPS or DHLGlobalmail.
- You can contact us at firstname.lastname@example.org to get a replacement on its way to you ASAP! Please include your original order number and the details on what item(s) you would like us to replace and the size you would prefer.
If you receive an item you are not completely satisfied with, Let us know! You have 40 days from your order date to contact us. Email us with your question about your return at email@example.com or chat with us from our home page from Monday through Friday during regular chat hours. Our customer service team is happy to help answer any questions you may have regarding your return via email or chat. We will work to quickly issue a replacement for your product order. Unless your order was damaged in our process, we do not reimburse or send a label for the return shipping. You may ship it back to us by any method you’d like to the following address:
Pride Basics Returns
2170 Collins Rd, Suite 600
Denton, TX 76208
CHANGES TO ORDERS NOT SHIPPED
Order the wrong size? Wrong color? We have your back! If you have ordered clothing, click on the electronic receipt you received from us to edit your shipping address, size, or color of your item. Items cannot be added or removed from an order. If your order has processed, email, or chat with us so we can assist you further. Email us at firstname.lastname@example.org or chat with us from our home page during our regular chat hours. If your order has already shipped, we’ve got you covered with our super easy return/exchange policy.